Job Id: 20210401015
Job Role: Technical Solution Consultant
Experience: 6 months to 1 Years
Qualification: 10th + 12th + BCA or B.Sc(IT)
Job Location: Pune
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description HP Jobs in Pune for Technical Solution Consultant in April 2021:
Provide Remote Server/Storage/Networking, Hardware & Software support to MC Customers, Field CE’s, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
Provide immediate technical response and expertise in restoration of customer High availability environments.
Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
Develop and document clear action plans to resolve issues even where information may be limited.
Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
Collaboration with other cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
Participate / prepare Post Incident Reviews with ASM/Account Team as required.
Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis
If you are…
6 months to 1 year experience in Routing, Switching, Security and Network management and NOC experience
Passionate about networking, information technology or cloud technologies.
Broad technical knowledge of Networking and Networking Solutions
Core technical knowledge on HPN, Cisco, Aruba and related networking product and technologies
Deep technical understanding of Routing, Switching, Wireless, Security and Network management
Good Knowledge and understanding of networking hardware and architecture
Understanding of Windows and other operating systems preferred
To recognize the importance of customer focus and/or of serving the needs of the end user
Education: 10th + 12th + BCA or B.Sc(IT)
Should have graduated in the year 2019 or 2020 only
Ready to work in rotational shifts in 24×7 operations
Demonstrate strong written and verbal communication skills
Good troubleshooting skills
Excellent attention to detail