Job Id: 20210117009
Company: Hewlett Packard
Job Role: Remote Support Engineer – Simplivity COE
Experience: 5+ Years
Qualification: Bachelor’s Degree
Job Location: Bangalore
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Hewlett Packard Jobs in Bangalore for Remote Support Engineer in January 2021:
5+ years of demonstrated experience in service and support of Server/Storage/VMware/Hyper-V/Linux products.
Responsible for daily E2E technical case management from our Simplivity customers. Adherence to process /customer response times et all is crucial.
Acknowledge and quickly respond to customer emails/requests for assistance.
Customer criticality is of priority at all junctures.
Prepare distinctive Case Closure Summary for every customer/case after issue resolution.
Percolate technical learnings to peers and document Knowledge base articles in the SVT Knowledge Base.
Active participation in case review meetings with regional stake holders/escalation managers/customers, as and when required
“TCE” needs to be on priority and other business metrics needs to be maintained at Center Standards.
Zeal for going the extra mile to solve customer issues.
Peer assistance is an added trait.
Strong Knowledge in installing and configuring all flavors of ESXi and VCenter server.
Troubleshooting Knowledge on ESXi and VCenter performance issues.
Troubleshooting vSphere storage, plugin & vSphere networking issues.
Good knowledge on SAN technologies and converged solutions like VMware vSAN & HyperConverged products, HP Servers Blade, Rackmount, SAN, NAS & DAS, Hyper-V/clustering, power CLI, break/fix etc.
Good understanding on the Basics of Linux (VI, directory structures, scripting) and Networking (Vlan, analyzing switch logs, jumbo frames, flow control)
Understanding of VMware Site Recovery Manager for disaster recovery
Knowledge on Virtual Machine snapshots and VMware VDP
Understanding of vSphere Cluster Services (HA, DRS, DPM, EVC)
Additional skills – Understanding of database SQL/Postgress, etc.
Demonstrate strong written and verbal communication skills.
Interacting and collaborating across different technology teams within HPE.
Willingness to work on a rotational shift basis.
Must work towards achieving HPE’s vision for our customers.
Affinity and a thorough understanding of support processes defined within HPE.
Ability to work in a 24×7 environment.
Exhibit “Customer First and Customer Last Attitude” consistently.
Ability to drive cases to closure and provide Case Summary.
Comprehension of L3/L4 analysis and communication of the same to our customers.
Demonstrate high level of technical & communication skills .
Expertise in communicating with customers and intra organization.
Takes responsibility for end-to-end problem ownership and its solutions.