Job Id: 20201006014
Company: Genpact
Job Role: Technical Associate – L1.5 – Remote Support
Experience: Relevant work experience
Qualification: Minimum of a Bachelor’s degree in related field Preferably in Computer Science, Information Systems, or related field.
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.genpact.com
Job Description Genpact Recruitment 2020 Job Vacancies for Technical Associate – Remote Support in October 2020:
Responsibilities
Providing initial remote technical software & hardware support to clients
Consistently interacting with customer and supervisors to have the issue solved
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining the highest client happiness
Maintaining positive client relationships even in severe situations
Logging all related activities for each customer query and handling client data securely
Respond to requests for technical assistance in person, via phone, electronically
Follow service desk procedures
Performing problem management and end-to-end problem ownership
Identify and bring up situations requiring urgent attention
Make sure the process conformity and SLAs are accomplished.
Preferred qualification
Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.
Must have a technology and service desk background
Multitasking skills.
Confirmed work experience as operations supervisor
In-depth knowledge of performance metrics
Experience/understanding of ITIL methodology
Preferred Skills
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Niche know how on Databases, Windows, Network, Active Directory, Virtualization
Customer facing experience
Apply for Genpact Recruitment 2020 Job Vacancies for Technical Associate – Remote Support in October 2020:
