Genpact Off Campus Drive Freshers – Management Trainee Customer Service

Job Id: 20201030012

Company: Genpact

Job Role: Management Trainee- Customer Service

Experience: Freshers & Experienced

Qualification: Graduate (Any Field)

Job Location: Hyderabad

Salary: Not Mentioned

Vacancies: Not Mentioned


Job Description Genpact Off Campus Drive Freshers for Management Trainee Customer Service in October 2020:

Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
Collaborates with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, logistic service providers

Booking and validation of Orders in ERP & corresponding adaptation of Contracts in ERP
Handling customer / sales requests and contract paper work validation
Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
Follow-up on pending items with Logistics or Supply chain team for order delivery status & with PSI
Providing information to customers via e-mails/phone
Updating ERP regarding customer details, order details, supplies, pricing etc.
Capturing information from logistics partners
Informing customers regarding availability and deliveries
Creating orders (SOs) in the ERP system and updating the Contract details once the orders are delivered / installed
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc.
Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Daily monitoring the assigned orders and exceptions validations
Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Managing any issues, looking for solutions along with all the parties involved
Gather details from customers for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreements
Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
Archival of the right set of documents for audit and compliance purposes
Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Other Responsibilities
Successfully graduating the training plan attached to the position and the tasks
Updating the working procedures periodically
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
Finding opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Work Experience
Process/Domain Experience:
Contract Administration
Quote to cash process and sales administration
Coordination with Logistics / Supply chain teams
Dispute Management
Customer Master Data Set Up
Pre-Sales & Post-Sales Support

Qualifications we seek in you!
Minimum qualifications
Graduate (Any Field)
Freshers are eligible

Preferred qualifications
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
PC Skills: ERP, Microsoft Office Suite

Apply for Genpact Off Campus Drive Freshers for Management Trainee Customer Service in October 2020:

Off campus Drives

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