Genpact Off Campus Drive Freshers – Customer Service Associate

Job Id: 20210404019

Company: Genpact

Job Role: Process Associate – Customer Service

Experience: Fresher & Experienced

Qualification: Graduate

Job Location: Hyderabad

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.genpact.com

Job Description Genpact Off Campus Drive Freshers for Customer Service Associate in April 2021:

Responsibilities

Respond to customer queries and customers concern
Making outbound calls to Customers and Employers
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and bring up product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you
Minimum qualifications

Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Apply for Genpact Off Campus Drive Freshers for Customer Service Associate in April 2021

 

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