Genpact Off Campus Drive 2021 | Non Voice Process | Freshers

Process Associate – Customer Service – Non – Voice

 

We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
• Provide resolution to maintain standards of quality
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers

Qualifications we seek in you
Minimum qualifications
• Any Graduate (PG an added advantage)
• Freshers are eligible
• Proficient in English & Dhari– Read/Write/Speak

Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

Location: Hyderabad

 

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