Genpact Off Campus Drive 2021 | Freshers | Process Associate Source to Pay

Process Associate – Source to Pay

 

We need someone with deep understanding and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer’s requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided

Responsibilities
• You shall process purchase requisition and supplier-set up
• You should handle email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer’s requirements are met
• You will to keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Develop communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Monitor generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution

Qualifications we seek in you
Minimum qualifications
• Freshers are eligible.
• Graduation in Commerce (B.Com)
• Excellent Communication Skills – Written and Spoken
• End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications
• Relevant experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable
• Proficient with MS Excel
• Understanding of Procurement/Supplier Set-up Concepts
• Familiarity with WorkDay and Coupa will be an added advantage

Location: Hyderabad

 

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