Job Id: 20210214027
Job Role: Technical Associate – Service Desk
Experience: Relevant Experience
Qualification: College diploma or university degree in the field of computer science.
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Genpact Jobs in Hyderabad for Technical Associate Service Desk in February 2021:
Experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
24×7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. critical issue)
Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base
Implement and Maintain self-service/self-help resources and services
Report on known outage and service impacts
Qualifications we seek in you!
College diploma or university degree in the field of computer science.
Relevant work experience
Good communication skills
Familiar with ITIL framework.
Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
Expertise in Active Directory administration, including creation of domain/exchange accounts.
Excellent troubleshooting skills.
Good interpersonal skills and attention to customer service.
Ability to work effectively in a fast-paced environment.
Ability to communicate effectively.
Ability to effectively prioritize incidents and service requests.
Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.