Job Id: 20210228017
Job Role: Consultant – OS Support
Experience: Relevant Experience
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Genpact Jobs in Hyderabad for OS Support Consultant in March 2021:
Experience in Installation, configuration and troubleshooting knowledge on Active Directory & Server OS Support.
Hands on experience on Active Directory& Server OS Disaster recovery and upgrade approach
Understanding of Exchange environment (Exchange 2007, 2010,2013, Office 365)
Good understanding of Office 365 Disaster Recovery scenarios and migration strategy including mail flow and ATP services
Exposure to gateway services from providers like Symantec, Cisco, Microsoft and its mail flow understanding
Understanding of DNS architecture is a must
Good knowledge of PAC file and its mapping to proxy solutions
Practical knowledge on solving problems Windows Server OS Services/ Blue screen dump/SFTP scenarios.
Knowledge on Certificate services
System Center deployment and its usage as part of patching and DP Deployment
Exposure to Reporting and optimization of queries on System Center
Exposure on PowerShell in 2012 OS
Microsoft Windows Server 2012, 2016
Nano Server, Server Storage Solutions, Data Redundancy, High Availability, Disaster Recovery, Failover Clustering, DNS, DHCP, IPAM, Direct Access, DFS, Branch Cache, AD DS, AD CS, AD FS etc.
Provide a single point of contact for the reporting and tracking of issues
Interact consistently with end users in a professional, efficient and service-oriented manner.
Have a clear understanding of cloud deployment models
Have very good troubleshooting and analytical skills.
Work with Third Party Providers to assist in problem resolution.
Resolve issues within established time frames.
Perform root cause analysis in accordance with the Procedures Manual.
Produce RCA report.
Can go for upgrade of devices on requirement & provide plan to customer.
Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
Good understanding of ITIL Process flow