Genpact Freshers Jobs in Hyderabad | Non Voice Process | BPO Jobs

Process Associate- Customer Service- Non Voice

 

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and intensify product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase confirmed work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you !
Minimum qualifications

Graduate (Any Field)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Location: Hyderabad

 

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