Genpact Careers Off Campus Drive Freshers Hiring for Non Voice Process

Job Id: 20200930003

Company: Genpact

Job Role: Process Associate – Customer Service – Non Voice

Experience: Freshers

Qualification: Commerce Graduate

Job Location: Hyderabad

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.genpact.com

Job Description Genpact Careers Off Campus Drive Freshers Hiring for Non Voice Process in September 2020:

esponsibilities
Address all end-user queries as per the process and policies defined in the workflow
Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
Be a great teammate, work with your peers to help your team perform better!
Qualifications we seek in you

Minimum qualifications
Commerce Graduate
Freshers are eligible
Excellent Communication Skills (verbal and written)
Typing skills of 32 words per minute with 90% accuracy
AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315
Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability

Preferred qualifications
Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
Customer Service background will be an added value
Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
Must be willing to work in a 24/7 environment

Apply for Genpact Careers Off Campus Drive Freshers Hiring for Non Voice Process in September 2020:

Off campus Drives

 

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