Job Id: 20200930003
Company: Genpact
Job Role: Process Associate – Customer Service – Non Voice
Experience: Freshers
Qualification: Commerce Graduate
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.genpact.com
Job Description Genpact Careers Off Campus Drive Freshers Hiring for Non Voice Process in September 2020:
esponsibilities
Address all end-user queries as per the process and policies defined in the workflow
Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction
Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency
Identify issue trends and report it to the Subject Matter Experts and Front-line Managers
Be a great teammate, work with your peers to help your team perform better!
Qualifications we seek in you
Minimum qualifications
Commerce Graduate
Freshers are eligible
Excellent Communication Skills (verbal and written)
Typing skills of 32 words per minute with 90% accuracy
AMCAT: English – 390, Quants Ability – 285, Logical Ability – 315
Ops Line Evaluation will be on comprehension, clarity, confidence, bilingual proficiency, objection handling, technical capability and stability
Preferred qualifications
Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS
Customer Service background will be an added value
Incessant Curiosity – question the status quo, find ways to make things better, probing and analytical ability
Must be willing to work in a 24/7 environment
Apply for Genpact Careers Off Campus Drive Freshers Hiring for Non Voice Process in September 2020:
