Job Id: 20200930001
Company: Genpact
Job Role: Process Associate – Customer Service
Experience: Freshers
Qualification: Graduate
Job Location: Bangalore
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.genpact.com
Job Description Genpact Careers Off Campus Drive 2020 Freshers for Customer Service Associate in September 2020:
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
Graduate (Any Field)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Apply for Genpact Careers Off Campus Drive 2020 Freshers for Customer Service Associate in September 2020:
