Job Id: 20200916008
Job Role: Process Associate – Customer Service
Experience: Freshers / Experienced
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Genpact Careers Off Campus Drive 2020 Freshers & Experienced Hiring for Customer Service Associate in September 2020:
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Graduate (Any Field)
Freshers are eligible
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Apply for Genpact Careers Off Campus Drive 2020 Freshers & Experienced Hiring for Customer Service Associate in September 2020: