Genpact Careers Job Vacancies in Kolkata Hiring For IT Operations

Job Id: 20200810004

Company: Genpact

Job Role: Manager – IT Operations

Experience: Relevant Experience

Qualification: Graduate

Job Location: Kolkata

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.genpact.com

Job Description Genpact Careers Job Vacancies in Kolkata Hiring For IT Operations in August 2020:

The goal of ETO is to maintain day-to-day services to ensure no issue emerges and operations in running efficiently. If an issue occurs, they must understand the impact of a user’s perspective and then follow up with swift, corrective action to restore services.

Responsibilities
Manage Relationship with Client, Business partners, Biz IT organization, corporate team and other partners.
Ensure all the customer issues are proactively identified, addressed and closed with documentation. Proactively highlight & own remediation of Risks to IT Processes, which may impact operational delivery.
Ensure Zero Major Incidents due to hygiene issues for the account/s and drive Incident Closure and subsequent RCCA process end to end.
Ensure PML (Production minutes lost) gets calculated with valid Business /Process Inputs and gets reported out in relevant forums.
Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required.
Actively participate in NC (Non-Compliance) closure / Risk mitigation. Implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security
Partner with Internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting investigate analysis, identifying issues & fix it with a balanced solution.
Adhere to financial targets laid out in Annual IT Op Plans.
Qualifications

Minimum qualifications
Graduate, preferred in IT stream
Expertise in IT with one of the IT infrastructure domains and dealing with international partners.
Negotiation and analytical skills with experience in using Excel and PowerPoint
Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
Good interpersonal and communication skills
Ability to perform and deliver under pressure with a good sense of setting priorities

Preferred qualifications :
Knowledge in the Voice domain and Application area would be an added advantage.
Experience on BI tools e.g. PowerBI, Tableau or Qlik

Apply for Genpact Careers Job Vacancies in Kolkata Hiring For IT Operations in August 2020:

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