Freshers Jobs – Zycus Off Campus Drive 2020 Hiring For Product Technical Analyst

Job Id: 20200708001

Company: Zycus

Job Role: Product Technical Analyst

Experience: 0-2 Years

Qualification: Graduate

Job Location: Mumbai

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.zycus.com

Job Description Zycus Freshers Off Campus Drive 2020 Hiring For Product Technical Analyst in July 2020:

Zycus is looking for professionals with 0-2 years experience in the Customer Service domain for the role of Product Technical Analyst (Trainee Product Analyst in case of freshers).

Role and Responsibilities:

Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements
Strong written and verbal communication skills.
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Collaboration with various internal and external stakeholders
Ability to learn, execute and excel. Multitask and work with priorities
Should have knowledge of configurations Procurement Tool & aware of SDLC (Added advantage)
Understanding of Incident Management Tool & aware of basic ITIL concepts (Added advantage)

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