Clearance Support Agent
DHL Express is looking for a Clearance Support Agent to join and lead our team. He/she will have to act as the “voice” of the clearance department to external parties:
Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.
He/she will have to perform the following key activities:
Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits.
Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments.
Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.
Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate.
Incumbent has no direct reports and authority over country line and functional personnel.
He/she should have informal influence to enable improvement and change within the organization.
Note: New customer instructions must be approved by the clearance manager or supervisor before it can be updated into the databases.
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
2-3 years working experience in customs clearance environment.
Diploma (or equivalent).
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