Desktop Support Technician Job Openings in Chennai – Paypal Recruitment 2020

Job Id: 20200828008

Company: Paypal

Job Role: Desktop Support Technician 1

Experience: 2-4 Years

Qualification: Graduate

Job Location: Chennai

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.paypal.com

Job Description Paypal Recruitment 2020 Job Openings in Chennai Hiring for Desktop Support Technician in August 2020:

This role is to support service requests and to provide support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PCs, terminals, printers and scanners) to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Primary Job Responsibilities

80% effort to support Shanghai users, 20% effort to support remote users(Beijing, Hongkong and Taipei)
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
Provide user data and application recovery
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Responsible for tracking hardware and software inventory
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support group
Work with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Arranges for and/or prepares equipment for shipping/receiving
Maintains I.T. records and tracking for area of responsibility
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any desktop or laptop that has authorized access to the network

Job Requirements

(Knowledge, skills, abilities, experience required to perform job)

Deliver the highest level of service, efficiency and response possible
Work with other IT groups to resolve issues as needed
Work as a team tirelessly to achieve IT goals
Resolve issues that occur outside of normal business hours when needed or on call
Must have good communication skills, both verbal & written, in order to communicate effectively as needed
Knowledgeable with current Microsoft operating system, office suite and basic corporate applications
Maintain individual queue within Remedy; resolving an appropriate number of tickets within the required SLA

EXPERIENCE/KNOWLEDGE & SKILLS

Around 2 – 4 years of IT work experience
Bachelor’s degree in Information Technology or equivalent
Industry certifications, this can include MCP, MCSE/MCITP etc.
Proficiency in Apple hardware and IOS
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Software and Hardware Troubleshooting
Be proficient in supporting Microsoft Windows 7, Windows 2003/2008, Advanced support of Microsoft Office Suites
Working knowledge of Microsoft AD and remote control tools
Basic knowledge in networking, LAN / WAN technologies
Self-confidence and interpersonal skills
Analytical and problem solving skills
Strong listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
Able to maintain professional demeanor under stress
Able to operate within standard operating procedures

Apply for Paypal Recruitment 2020 Job Openings in Chennai Hiring for Desktop Support Technician in August 2020:

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