Job Id: 20210310012
Company: KFin Technologies Private Limited
Job Role: Desktop Support Engineers
Experience: 3-6 Years
Job Location: Hyderabad
Salary: Upto 6.0 LPA
Job Description KFin Technologies Walkins in Hyderabad for Desktop Support Engineer in March 2021:
Minimum – 2 Years of IT Helpdesk experience required.
Experience on working RSAT – Remote Server Administration Tools ( User Management )
Must have good communication skills and interpersonal skills.
Must be willing to work 24/7 shifts ( Morning, Afternoon & Night Shifts ) which includes weekends and statutory holidays based on business needs.
Ensure IT Helpdesk processes and procedure are adhered all the time.
Log incidents/ service requests as per conversation with users and assign the same to respective internal teams for further resolution/execution.
Escalates complex problems to the L2 – Desktop Support Engineers.
Must have sound troubleshooting knowledge of Operating systems, Desktop/Laptop Hardware, Basic Networking and MS Office Applications.
Should have fair knowledge of desktops / Laptops/ Printers/ Scanners/ peripheral troubleshooting .
Should have fair knowledge of different antivirus applications etc.
Handle end user escalation effectively and involve lead accordingly.
Updating pending tickets with timely, precise and accurate updates.
Following up with end users, if necessary, for closure of pending tickets.
Following up with support groups, if necessary, for closure of pending tickets.
Creating and uploading knowledge base article.
Participate in Desktop Support Projects and ensure all assigned projects deliverables are completed as per schedule.
Apply for KFin Technologies Walkins in Hyderabad for Desktop Support Engineer in March 2021:
Walkin Date: 12th March 2021
Walkin Time: 11.00 AM – 3.00 PM
KFin Technologies Private Limited
Selenium Tower B, Plot Nos. 31 & 32,
Financial District Nanakramguda,
Hyderabad – 500032
Note: Call to the company before walkin to the venue