Deluxe Entertainment Services Walkin Interviews for Email Support Executive

Job Id: 20191217001

Company: Deluxe Entertainment Services India Private Limited

Designation: Senior Coordinator – Email Support Executive

Experience: 3-8 Years

Qualification: Graduate

Vacancies: 2

Salary: Upto 4.0 LPA

Walkin Location: Bangalore

Walkin Date: 18-Dec-2019 To 20-Dec-2019

Walkin Venue:

Deluxe Entertainment Services India Private Limited
Global Technology Park, Tower C,4th Floor,
Marathahalli Outer Ring Road, Near Eco Space,
Devarabeesanahalli Village, Varthur Hobli,
Bangalore-560103

Walkin Time: 11AM Onwards

Website: www.bydeluxe.com

Contact: 08046670153

Job Description:

As a Senior Coordinator of Community Engagement you will be instrumental in the implementation of the team’s mission which is to create and maintain a sustainable program for community engagement through social media and direct communication with our translators and to build a lasting relationship and a strong brand image for Deluxe Localization. In your role, your primary focus will be to receive queries from the external resources, review details and nature of the queries and work with various stakeholders to resolve those queries. Through your passion for communication, technology and building interpersonal relationships, you will provide excellent support to our distributed workforce. You will be working cross functionally with Project Coordination, Talent Acquisition, Linguistic Quality, Translator Resources and Translator Training teams to help position Deluxe as a preferred client for the translator community.

Facilities:
CTC + Medical facility + 2 way Cab facility + Free food during shift
Morning Shift (Fixed)

Primary Responsibilities:

Demonstrate positive attitude when collaborating with external and internal stakeholders; take initiative and proactively work to resolve queries; flag any concerns to the appropriate department or department managers; have the ability to escalate proactively any problematic cases that require higher level input; contribute to the various initiatives as they relate to translator community.

Coordination:

Self-manage Community Support ticketing system/Inbox which may include working with JIRA/Freshdesk or manual trackers to ensure all tickets are logged, followed through and resolved within established timelines

Report on ticket resolution progress

Ensure that translators receive acknowledgement response within your scheduled working hours

Review queries and assign to appropriate individuals or department leads for resolution

Track progress of the queries by regularly following up with internal teams or individuals

Communicate resolution or progress of the queries to the translators

Objectives and key results:

Ensure all communication follows a friendly, professional tone; emails should be clear and concise and encourage collaboration
Ensure all tickets are resolved within the established and internally agreed upon deadlines
Monitor social media accounts, report on queries discussed by translators and initiate actionable items
Provide on-time regular reports on ticket progress and resolution
Assist with analysing data and trends related to translator queries; assist with establishing insights and process improvement proposals as a result of translator queries
Keep all documentation relating to Community Engagement accurate and up-to-date
Be on time and fully engaged during relevant meetings such as: Box Office meeting; represent and advocate for translators during those meetings
Provide accurate and relevant trainings related to Community Engagement to local teams via in-person or via technology-assisted sessions

Note: Call to the company before walkin to the venue

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