Job Id: 20200309006
Job Role: Technical Support
Experience: 0-4 Years
Qualification: Any Degree
Job Location: Gurgaon
Salary: 1.25-3.0 LPA
Vacancies: Not Mentioned
Job Description for Dell Careers Walkins in Gurgaon Hiring for Technical Support in March 2020:
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for Out of warranty and In warranty solution sales.
Performs work in accordance to standardized policies and procedures.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
0 to 4 years of relevant work experience required.
Undergrad with 1 year of International Call Center Voice experience.
Should be willing to work in shifts in a 24 x7 work environment.
Should be residing within Transport Boundaries.
Excellent telephone soft skills & thorough telephone functional skills.
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
Documents to Carry:
Please carry an updated CV, a valid Govt. ID proof & passport size photographs.
Details for Dell Careers Walkins in Gurgaon Hiring for Technical Support in March 2020:
Walkin Date: 11 March 2020
Walkin Time: 12PM-3PM
Dell International Services,
Vipul Tech Square, Opposite Central Park,
Sector Road, Sector – 43, Gurgaon – 122002.