Job Id: 20191208005
Company: CSS Corp
Designation: Workforce Analyst
Experience: 1-5 Years
Salary: 1.75-4.0 LPA
Walkin Location: Chennai
Walkin Date: 09-Dec-2019 To 10-Dec-2019
CSS CORP, Ambit IT Park,
No 32A & 32B, Ambit Park Rd,
Sai Nagar, Ambattur Industrial Estate,
Chennai – 600058
Walkin Time: 10AM-4PM
Strong analytical skills.
Minimum 12 Months experience in Real time monitoring.
Strong knowledge and understanding of call centre metrics.
Good understanding and work experience in any of CMSs like Avaya,CC Pulse, Incontact,Five-9,Zendesk, etc,.
Good Understanding about the WFM Tools like IEX, Aspect, Bluepumpkin,Verint,etc.
MS Excel, Ability to work with Macros would be an added advantage.
Basic understanding of ACD/IVR call routing.
Note: Make a call to the company before walkin to the venue