CSSCorp Walkin Interviews for Workforce Analyst

Job Id: 20191208005

Company: CSS Corp

Designation: Workforce Analyst

Experience: 1-5 Years

Qualification: Graduate

Salary: 1.75-4.0 LPA

Walkin Location: Chennai

Walkin Date: 09-Dec-2019 To 10-Dec-2019

Walkin Venue:

CSS CORP, Ambit IT Park,
No 32A & 32B, Ambit Park Rd,
Sai Nagar, Ambattur Industrial Estate,
Chennai – 600058

Walkin Time: 10AM-4PM

Website: www.csscorp.com

Contact: 7823993016

Job Description:

Strong analytical skills.
Minimum 12 Months experience in Real time monitoring.
Strong knowledge and understanding of call centre metrics.
Good understanding and work experience in any of CMSs like Avaya,CC Pulse, Incontact,Five-9,Zendesk, etc,.
Good Understanding about the WFM Tools like IEX, Aspect, Bluepumpkin,Verint,etc.
MS Excel, Ability to work with Macros would be an added advantage.
Basic understanding of ACD/IVR call routing.

Note: Make a call to the company before walkin to the venue

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