Job Id: 20200921022
Company: Credit Suisse
Job Role: HR Service Center Specialist ENO
Experience: Relevant Experience
Qualification: Graduate / MBA
Job Location: Pune
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Credit Suisse Recruitment Job Vacancies for HR Service Center Specialist in September 2020:
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards
The role provides an opportunity to communicate with Credit Suisse employees from Switzerland and Germany of German speaking employees based elsewhere across the globe.
Part of the global support team for elearning trainings for employees.
It entails providing information, reports and system support for web based trainings.
Primary mode of communication is Email.
The language of communication is partially English.
Provide help-desk support via email, chat and phone for eLearnings with respect to: Training compliance, Training availability / Accessibility, Technical Issues, Escalate systems / workflow performance issues to respective support groups, Co-Ordination with different support groups for query resolution
Perform testing on all eLearning modules on: Testing Tool, Different Web Browsers, Mobile devices with different operating systems
Collaborate with to review requests trending and develop client service improvement projects (e.g. knowledge base content updates, training/education of end users, improved communications, etc.)
Understand the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. This should be further elaborated on in your application
Result oriented, dedicated, hardworking who can work and manage on own initiative and can deliver on time under pressure with a high level of integrity and flexibility, sense of urgency, attention to detail and quality standards
German Language Certifications minimum C1 as you will liaise with German speaking employees
Phenomenal organizational and communication skills
Aptitude for learning
Ability to prioritize and multitask
Flexible to working in a high volume and dynamic environment
Good to have skills: