Cotiviti India Walkins for Quality Analyst (Voice Quality)

Job Id: 20191205002

Company: Cotiviti India Private Limited

Designation: Quality Analyst (Voice Quality)

Experience: 1-4 Years

Qualification: Graduate (Except B.E / B.Tech)

Walkin Location: Hyderabad

Salary: Not Mentioned

Vacancies: Not Mentioned

Walkin Date: 09-Dec-2019 To 20-Dec-2019

Walkin Venue:

Cotiviti India Private Limited
Western Pearl Building, 4th &5th Floors
Survey. No. 13
Kondapur, Hyderabad – 500084
Telangana, India

Walkin Time: 10AM-3PM

Website: www.cotiviti.com

Contact: 040 6712 2222

Job Description:

Minimum 2 years of QA experience in International BPO /Call Center
Candidates with US healthcare experience Preferred
Must have excellent written, verbal and presentation communication skills
Willingness to work in night shifts
Good knowledge of MS Excel

Responsibilities:
Responsible for call/data quality monitoring
Provide feedback to agents using prescribed feedback model
Mentoring and coaching agents on process level issues
Monitor adherence to compliance procedures and processes
Responsible for reporting program level quality score to the process owners
Responsible for conducting calibration and performance review call in terms of quality with the internal team
Conduct refresher training on the basis of the errors identified
Communicate process updates by conducting a session as and when required
Maintaining update log and sharing it with the team on a regular basis
Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operations/management team.
Identify and highlight potential risk areas and recommend preventive action

Note: Call to the company before walkin to the venue

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