Job Id: 20200822031
Company: Cognizant
Job Role: PROCESS SPECIALIST – DATA
Experience: 3-4 Years
Qualification: Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical sciences
Job Location: Gurgaon
Salary: Best in Industry
Vacancies: Not Mentioned
Website: www.cognizant.com
Job Description Cognizant Careers Life Sciences / Pharmacy / Medical Science Job Openings in Gurgaon Hiring For PROCESS SPECIALIST in August 2020:
Information:
• Marketline MBA or an equivalent qualification with business knowledge.
• Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.
Media & Entertainment:
• Bachelor’s degree or equivalent practical experience preferred.
Responsibility:
Business/Customer:
• Ensure exposure to business/industry terminology.
• Continuously improve understanding of business processes.
• Ensure that all deliverables shared with the clients are latest, error free and are sent on time.
• Ensure adherence to defined response times and SLAs & all agreed standards of quality.
• Ensure consistent delivery of 100% output by self and team within the specified time while meeting all the requirements set by the Team Manager/Team Lead.
Information:
• Review and publish research reports (such as on Companies/Deals/News/Drugs/Epidemiology information/Patent information) ensuring compliance with project policies and house style guidelines.
• Research, verify and validate data and information from various sources, including websites, publications, thirdparty databases, publicly available aggregator and country specific sources.
• Develop good knowledge of the publishing value chain and take ownership of coverage.
• Develop expertise in company and/or drug profile research as well as financial statements analysis.
• Develop industry knowledge through exposure to industry trends and developments, and databases (such as Factiva, Lexis Nexis, Thomson Reuters etc).
• Ensure predefined QC templates/checklists are used to filter data, language and punctuation errors (manual as well as software).
• Improve research techniques/approach to increase content coverage and add value to the database.
• Provide only latest and relevant data in deliverables.
• Conduct basic quality checks of deliverables before publishing and take responsibility for quality check of peers’ deliverables Moved from Info Biz/Customer.
• Work with team manager on ad hoc/special project requirements from client.
Media & Entertainment:
• Interact with customers (internal/external) to meet process deliverables.
• Manage & resolve escalations and issues raised by customers.
Project/Process:
• Continuously improve domain knowledge and develop understanding of best practices with the help of peers/Team Leads/Managers.
• Respond to queries raised by the team and provide feedback as appropriate.
• Take initiatives for process improvement to improve efficiencies and quality.
• Report to the team leader on performance, status and any escalations.
• Identify gaps in process and conduct audits to drive process compliance.
• Update all relevant trackers consistently and correctly for direct reports, where applicable.
• Ensure 100% compliance to process adherence.
• Provide updates and submit reports related to own area of work.
• Ensure assessments are conducted on time for all associates.
• Offer ideas for process improvement and efficiency enhancement.
• Work with Team Managers or Team Leads on the assigned tasks and to improve overall process quality.
• Document & review all process changes.
• Ensure assessments are conducted on time for all associates.
• In the absence of the TL, perform the following tasks when assigned:
Handle escalation calls.
Manage and report service levels as per the reporting cycle.
Manage break schedule for the team.
Communicate and manage transport delays.
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