CDK Global Careers Job Vacancies for Technical Support Analyst

Job Id: 20201030006

Company: CDK Global

Job Role: Technical Support Analyst

Experience: 1-4 years of experience in tecnical support experience with client/customer contact CCNA Certified (or Other Network certifications – Cisco, Maraki, etc)

Qualification: BCA / B Tech / MCA (Computer Graduate)

Job Location: Hyderabad

Salary: Not Mentioned

Vacancies: Not Mentioned

Website: www.cdkglobal.com

Job Description CDK Global Careers Job Vacancies for Technical Support Analyst in October 2020:

Position Summary

Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development

Position Responsibilities & Essential functions

Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots problems with malfunctioning software applications and recommends corrective action
Directs and guides clients through resolution of technical issues
Submits requests for product changes and other custom programming updates
Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
Attends training courses as required and stay abreast of evolving internal processes and industry developments
Provides customer service and remote support services and applies problem solving skills
Works in a team environment and assist team members on various issues
Provides other ad hoc support and duties as assigned
Works in an environment with competing priorities

Qualifications & Requirements

BCA / B Tech / MCA (Computer Graduate) with 1-4 years of experience in tecnical support experience with client/customer contact
CCNA Certified (or Other Network certifications – Cisco, Maraki, etc)
Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
Knowledge of Unix / Linux / SQL
PC certifications (A+, MCDST or MCST)
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Experience using a ticketing System such as Clarify, Remedy, or Footprints
Preferred Attributes

Problem solving ability
Ability to document, track and monitor a problem/issue to a timely resolution
Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
Part Time Trainer or On-Job training Experience (desirable)
Automotive industry experience (desirable)
Willing to work in rotational shifts

Apply for CDK Global Careers Job Vacancies for Technical Support Analyst in October 2020:

Off campus Drives

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: