CCNA Jobs in Hyderabad for NOC Engineer – Salesforce Careers

Job Id: 20210207037

Company: Salesforce

Job Role: NOC Engineer/Monitoring Engineer/Systems Operations Engineer

Experience: 3-5 Years

Qualification: B.E./B.Tech./MCA or BS/MS in Computer Science or equivalent experience

Job Location: Hyderabad

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.Salesforce.com

Job Description Salesforce Careers CCNA Jobs in Hyderabad for NOC Engineer in February 2021:

As a BT Site Reliability Associate Engineer, you will be the cornerstone of our efforts to ensure Salesforce’s success by seamlessly executing our incident response operation. Additionally, you’ll help maintain the high availability and performance of our BT Services to scale with the company’s fast growth. The BT Site Reliability Associate Engineer is one who has a strong technical knowledge of enterprise IT infrastructure and deep experience leading internal rapid response to complex incidents.

The role is part of our 24/7 global operations team, and you will be part of a shift rotation with other engineers in the region. The position is a day shift only, and weekend coverage might be required. The BT Site Reliability team is split across three global locations to provide follow-the-sun coverage and to minimize the requirement for engineers to work outside of business hours.

Responsibilities:

Minimize downtime by playing a critical role in Incident management process as an Incident Commander

Drive improvements to our incident and operating playbooks with better processes and resources.

Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers

Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)

Closely partnering and collaborating with stakeholders, internal teams, and vendors to maintain business continuity

Troubleshoot and perform systems, storage and network analysis for usage monitoring and capacity trending to ensure service quality

Actively participate in BT Site Reliability team discussions and express your ideas openly

Help onboard and ramp up new members of the team

Deliver on project milestone commitments and deadlines that are often set by your managers and senior members of the team

Automate repetitive manual tasks and processes

Manage tickets related to incidents, system(s) diagnostics/troubleshooting and network/system upgrades

Incident Commanders occasionally available on-call as Duty Manager to lead high severity incidents

Required Experience:

3 – 5 years of experience in a 24×7 high availability environment managing incident and change management, including Systems, Networks, and Monitoring

B.E./B.Tech./MCA or BS/MS in Computer Science or equivalent experience

Ability to lead high severity incidents by establishing impact, evaluate resolution scenarios, make decisions based on inputs from Subject Matter Experts, and formulate impact on both technical and business language

Strong written and verbal skills to communicate complex technical information effectively to the business and leadership

Outstanding ability to problem-solve, influence others, and manage relationships

Experience and understanding of ITIL framework, specifically Incident and Change Management

Experience with using and managing the monitoring of IT Infrastructure and Applications

Solid knowledge of the concepts of cloud computing, like AWS, and its core services

Excellent network switch and route troubleshooting background

Experience with high-performance, high-availability wired and wireless networks

Ability to quickly diagnose problems on Hosted and Cloud-based Windows and Linux OS servers with common tools (log files or application errors)

Experience with Microsoft AD tools (DNS, DHCP etc)

Exposure to virtualization technologies, like VMware; experience troubleshooting using VMware vCenter

Desirable Skills

5+ years of experience in a 24×7 high availability environment managing incident and change management, including Systems, Networks, and Monitoring

Any of the following industry certifications: ITIL, RHCE, CCNA, CCNP, MCSA

Familiarity with a scripting language: Python, Perl, Bash, Ruby, JS

Use of data center automation tools such as Puppet, Chef

Familiarity with Excel or Google Sheets

Data and trend analysis.

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