Job Id: 20200213010
Job Role: Customer Support Associate
Job Location: Bangalore
Salary: Not Mentioned
Vacancies: Not Mentioned
Job Description for Byjus Careers Off Campus Drive for Freshers Hiring for Customer Support Associate in February 2020:
Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
Flexibility to work in rotational shifts during day and punctuality to work is a must.
Key Accountabilities & Deliverables:
Interact with customers through Calls (Voice Process)
Focus on achieving targets based on call quality, connectivity, CSAT etc
Maintains customer records by updating account information in the database.
Understand the customers query and identify the customers need and give the best resolution to the customer.
Recommend potential products or services to customers by analyzing customer needs.
Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
Focus on quality of work and documentation of the action as well.
Be a team player and maintain team spirit, positive energy at work.