BPO Walkins in Noida for Quality Analyst – Cyfuture

Job Id: 20210302004

Company: Cyfuture India Pvt. Ltd.

Job Role: BPO : Quality Analyst/ QA / Call Audit (QA)

Experience: 2-5 Years

Qualification: Graduate

Job Location: Noida

Salary: Upto 3.0 LPA

Vacancies: 5

Website: www.cyfuture.com

Job Description Cyfuture BPO Walkins in Noida for Quality Analyst in March 2021:

Audit Calls (Live, Recorded & Remote) and score them on defined Template
Document the Calls Audited in the defined Template
Should complete the Call Audit Targets within timelines
Share Feedback with the Agents on timely basis and ensure corrective actions are taken
To attend calls for 2 hours at least a day , in order to know and experience the queries of the customers.
Send Reports to all stakeholders on regular basis
Conduct regular Training sessions with the Team based on the errors identified from call Audits
Conduct & Attend weekly Call Calibration session with all Stakeholders
Motivated to take additional Responsibilities as assigned
Identify and Bridge Process Gaps

Desired Candidate

  1. Candidates should have minimum 2-5 years of experience as a QA in BPO
  2. Should have exposure to BPO/ Call Centre environment, and understand Quality Audit process of Voice and Non-voice process
  3. Excellent Communication
  4. Any Graduate / Post Graduate can apply

Apply for Cyfuture BPO Walkins in Noida for Quality Analyst in March 2021:

Walkin Date: 3 March 2021 To 11 March 2021

Walkin Time: 9.30 AM – 5.30 PM

Walkin Venue:
Plot No. 197-198, Sec -82,
Noida Special Economic Zone (NSEZ) Noida Phase II,
Noida Dadri Road, Noida -201 305

Contact – Shivangi ( 9810864895 )

Note: Call to the above number before walkin to the venue

 

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