BPO Walkins in Mumbai for Call Center Representative – HDFC Careers

Job Id: 20210301010

Company: HDFC House

Job Role: Call Center Representative

Experience: 0-5 Years

Qualification: Graduate

Job Location: Mumbai

Salary: Upto 4.0 LPA

Vacancies: Not Mentioned

Website: www.hdfc.com

Job Description HDFC Careers BPO Walkins in Mumbai for Call Center Representative in March 2021:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate Should be able to accept ownership for effectively solving customer issues, complaints and inquiries on calls; keeping customer satisfaction at the core of every decision and behavior.

Duties and Responsibilities

Manage around 100 inbound and outbound calls daily in a timely manner
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Keep records of all conversations in our call center database in a comprehensible way
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to upsell products when they arise
• Identifying, escalating priority issues and reporting as per the matrix
• Follow up customer calls where necessary

Skills

Previous experience in a customer support role
• Ability to multi-task, set priorities and manage time effectively
• Ability to handle stressful situation appropriately
• Ability to Solve Problems with Empathy and Patience
• Ability to work with Team
• Basic computer skills
• Fluent in Spoken English and Hindi. Knowledge of Marathi will be an added advantage.

Apply for HDFC Careers BPO Walkins in Mumbai for Call Center Representative in March 2021:

Walkin Date: 6 March 2021

Walkin Time: 9 AM – 5.30 PM

Walkin Venue:
HDFC House,
CTS No. 154 & 155 MMRDA, Oshiwara Dist. Center Garden Road,
(Off S V Road, Goregaon – Mulund Link Rd,) Oshiwara,
Mumbai, Maharashtra 400104.
Landmark – Oshiwara Garden, 10 min from Ram Mandir Railway Station.

 

Note: Call to the company before walkin to the venue

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