Customer Support Executive
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
Should be able to answer to emails timely ensuring adherence to the process standards.
Follow up customer calls made wherever is necessary
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company
Education and Experience
Proficient in relevant computer applications
Required language proficiency, especially Hindi and English.
Knowledge or some experience in a call centre or customer service environment
Good data entry and typing skills
Experience: 0-5 years
Walkin Date: 20 August 2021 – 26 August 2021,
Walkin Time: 10.30 AM – 3.00 PM
SIMPLY VYAPAR APPS PRIVATE LIMITED,
24th, 2 & 3 floor, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector,
HSR Layout, Bengaluru, Karnataka 560102
Contact – Priyanka Ghosh ( 8050298760 )
Note: Call to the above number before walkin to the venue