Job Id: 20200322011
Company: Pine Labs Pvt Ltd.
Job Role: Customer Support Associate
Experience: 0-3 Years
Qualification: Any Graduate
Job Location: Noida
Salary: 2.0-5.0 LPA
Job Description for Pine Labs Walkins in Noida Hiring Customer Support Associate in March 2020:
we are hiring for a Position of Customer Service Associate for Noida sec 62 Location .
Freshers with Excellent Communication Skills are Aslo Welcome
Key Responsibilities Customer Support Executive _ Inbound
Responsibilities of these executives involve various tasks:
Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details
Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Ensure that the required changes are made to resolve the queries of the customers
Collect payments or deposits, determine service requested charges or arrange billings
Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.
Refer unresolved and pending customer grievances to the concerned departments for further investigation
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
Analyze disputed merchandise along with provided original information and requisitions from invoices
Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues
Solicit sales of new merchandise and services
Review policies and terms to ensure they resolve the issues as per the regulations.
Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.
Details for Pine Labs Walkins in Noida Hiring Customer Support Associate in March 2020:
Walkin Date: 19-March-2020 To 27-March-2020
Walkin Time: 10AM Onwards
Candor Techspace Plot No. B2, , tower 2 ,
3rd floor Industrial Area, Sector 62,
Noida, Uttar Pradesh 201309
Note: Make a phone call to the company before walkin to the venue