Job Id: 20210316010
Company: Avery Dennison (India) Pvt. Ltd.
Job Role: Executive Customer Service
Experience: 1-4 Years
Job Location: Bangalore
Salary: Upto 3.5 LPA
Job Description Avery Dennison BPO Bangalore Walkins for Customer Service Executive in March 2021:
Maintain Customer focus at all times and respond to customers’ enquiries/orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
Work within agreed service levels, striving to exceed customer expectations.
Take ownership of queries and proactively follow through to resolution.
Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
Is able to effectively use automated information systems.
Maintain professional working relationship with internal and external customers, and colleagues.
Adhere to agreed standards of quality and productivity and process all orders/claims/ queries with a minimum 98% accuracy rate.
Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
Assist in documenting any requirements information and process maps clearly and to the agreed standards.
Update the client on the status of the order. Handle MIS, generate reports.
Meeting client requirements on time and effectively thereby winning their goodwill.
Sensitization of the client requirements and accordingly prioritize the activities.
Has empathy for the customers situation
Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
What we will be looking for in you :
Customer Service Orientation Skills
Excellent Telephone/written/verbal Communication skills
Excellent Listening Skills
Time management and organizational skills
Ability to work under pressure
Attention to Detail
Ability to learn technical aspects of the Retail Information Service Industry.
Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc
Typing speed of minimum 30-35 words per minute.
Preferably having experience in the customer service field.
Apply for Avery Dennison BPO Bangalore Walkins for Customer Service Executive in March 2021:
Walkin Date: 17 March 2021 To 19 March 2021
Walkin Time: 10AM Onwards
# 6B, 1st Main Road, KIADB Layout, Peenya 1st Phase, Peenya,
Bangalore – 560 058
Landmark: next to VOLVO / New Basaveshwara Bus Stand
Note: Call to the above number before walkin to the venue