BioClinica Careers Hiring for Salesforce Administrator & Support Engineer

Salesforce Administrator & Support Engineer



Primary Responsibilities

Ensures software applications are built with quality while conforming to corporate and regulatory processes and practices by:

Performing requirements analysis, proactively identifying deficiencies, ambiguities, and outstanding questions
Identifying and communicating clear distinctions between business requirements, design, and implementation constructs
Following established software patterns and development processes
Writing simple concise unit tests with appropriate code coverage
Identifying, documenting, and communicating steps to reproduce and workarounds for bugs
Identifying gaps and deficiencies in requirements, design, development, testing, support processes
Delivering tested code in consistently timely fashion with a high degree of efficiency and a low frequency of bugs (or reopened bugs)
Identifying design alternatives, questions, and trade-offs
Identifying gaps, problems, and weaknesses in software solutions by performing code and design reviews
Demoing application features and fixes with product management and users
Providing advice and instruction to software quality assurance team in identifying points of emphasis in regression testing efforts
Ensures software applications are built on schedule and on budget by:

Escalating risks to quality and timelines appropriately
Effectively transitioning between unrelated tasks
Troubleshooting and support coding
Appropriately seeking help/mentoring
Estimating development efforts based on detailed design

Ensures software applications are effectively supported by:

Definitively isolating problems/bugs to a component
Troubleshooting and support coding outside of your personal or company experience background
Maintains quality service and departmental standards by:

Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs)

Secondary Responsibilities

Contributes to team effort by:

Exploring new opportunities to add value to the organization and departmental processes
Helping others to achieve results
Performing other duties as assigned
Maintains technical and industry knowledge by:

Attending and participating in applicable company-sponsored training
Maintaining a strong understanding of software development trends and technology
Maintaining a strong understanding of the regulatory requirements applicable to software development in clinical trials


Degree in Computer Science/Information Technology or equivalent

Additional Skills:

Must be a self-starter but also have the ability to work with a team
Must have exceptional organizational skills
Must have very strong analytical and problem-solving skills
Must have excellent verbal and written communication skills
Must have excellent time management and prioritization skills with the ability to display a strong sense of urgency
Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff


Location: Bangalore


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