Walkins Interviews in Pune | Freshers & Experienced | Voice & Email process – BDO India

Job Id: 20200915016

Company: BDO India LLP

Job Role: Voice & Email process

Experience: 0-2 Years

Qualification: Graduate / 10+2 / Diploma

Job Location: Pune

Salary: 1.25-1.5 LPA

Vacancies: Not Mentioned

Website: www.bdo.in

Job Description BDO India Walkins Interviews in Pune Freshers & Experienced for Voice & Email process in September 2020:

Interested candidates can walk-in with their updated resume. (Note – mask and hand sanitizers compulsory for entering the office premises for interview)

Resolving customer query/complaints of the customers through inbound calls
Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence
Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business
Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.
Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved
Support the Team Leader in the practical day to day management and control of customer service
Other duties from time to time that may be assigned

Desired Candidate Profile

Minimum 10+2 /diploma from a recognized Board
Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel
Ability to draft a letter with proper grammar, content, format
Good communication skills

Perks and Benefits

Performance based incentives
Night shift allowance

Apply for BDO India Walkins Interviews in Pune Freshers & Experienced for Voice & Email process in September 2020:

Walkin Date: 17-Sep-2020

Walkin Time: 12PM-6PM

Walkin Venue:
BDO NSDL Office, Mantri Sterling Near Deep Bungalow Chowk, Model Colony, Shivaji Nagar, Pune Maharashtra – 411016


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