Job Id: 20200508006
Company: Applicate IT solutions Private Limited
Job Role: Customer Support Executive
Job Location: Gurgaon, Haryana
Salary: 10,000-14,000 / month
Vacancies: Not Mentioned
Job Description for Applicate IT solutions Freshers Recruitment Hiring Customer Support Executive in May 2020:
We are looking for the Customer Support Executivewho satisfied potential customers by answering product and service questions and fulfil customer needs to ensure customer satisfaction.
Excellent communication skills both verbal and written
Good hands on MS-Office( Ms- Excel)
Good IQ level
Client/customer queries Handling
Tracker-record of all the queries and related solutions
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Roles & Responsibilities:
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure .
Co-ordinating between customers & Technical team in order to provide on time solution of their queries
Manage large amounts of incoming calls
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Resolve customer complaints via phone, email, mail
Apply for Applicate IT solutions Freshers Recruitment Hiring Customer Support Executive in May 2020:
To apply, please send your updated resume at firstname.lastname@example.org and mention the position name in “Subject Line” you are applying for.