Applicate IT solutions Freshers Recruitment Hiring Customer Support Executive

Job Id: 20200508006

Company: Applicate IT solutions Private Limited

Job Role: Customer Support Executive

Experience: Freshers

Qualification: Graduate

Job Location: Gurgaon, Haryana

Salary: 10,000-14,000 / month

Vacancies: Not Mentioned

Website: www.applicate.in

Job Description for Applicate IT solutions Freshers Recruitment Hiring Customer Support Executive in May 2020:

We are looking for the Customer Support Executivewho satisfied potential customers by answering product and service questions and fulfil customer needs to ensure customer satisfaction.

Required Skillsets:

 Excellent communication skills both verbal and written

 Good hands on MS-Office( Ms- Excel)

 Good IQ level

 Client/customer queries Handling

 Tracker-record of all the queries and related solutions

 Strong phone contact handling skills and active listening

 Ability to multi-task, prioritize and manage time effectively

Roles & Responsibilities:

 Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure .
 Co-ordinating between customers & Technical team in order to provide on time solution of their queries
 Manage large amounts of incoming calls
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Resolve customer complaints via phone, email, mail

Apply for Applicate IT solutions Freshers Recruitment Hiring Customer Support Executive in May 2020:

To apply, please send your updated resume at ranjeet@applicatetechnology.com and mention the position name in “Subject Line” you are applying for.

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