The Appstore Chennai team is looking for talented Support engineers who can troubleshoot, debug, evaluate and resolve identified alarms, perform software deployments, support operations and migrations, write validation SQLs & simple configurations with SOPS, execute jobs and answer customer queries. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project development work. Support Engineers also develop simple tools and automations to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Data Warehousing and Business Intelligence background, are interested in aggressive growth and have passion to solve complex problems, this is the opportunity for you.
· 1+ year of development or technical support experience
· Experience troubleshooting and debugging technical systems
· Experience scripting in modern program languages
A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)
1 Yrs to 4 years experience with SQL.
Knowledge experience and Ability to do configuration related work.
Strong debugging/troubleshooting skills Ability to write complex SQL queries is added advantage.
Excellent verbal & written communication skills Strong understanding of support – tickets, monitoring, processes and metrics
A passion towards problem-solving
Strong decision-making ability Must be able to think proactively; e
Excellent follow-through and attention to details
1 Yrs to 4 years experience handling customer queries and has strong learnability to understand customer problem domain.
Strong debugging/troubleshooting skills
Knowledge on Java, Python and other scripting languages
Ability to write complex SQL queries is an added advantage
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