IT Deployment Program Manager
The Global IT Deployment organization manages the IT Infrastructure scope of a complex suite of projects and is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfillment IT. Our projects deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of site launches across the globe and directly supports shipping packages to millions of Amazon.com customers across the world.
As an IT Deployment Project Manager, you will lead a variety of projects with significant scope and impact supporting several different areas of the business. In this role, you will work closely with cross-functional partners to deliver value to the customer, meeting the scope, budget and timeline of the effort. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across your region. You will focus on delivering the design, procurement, deployment, and lifecycle of IT infrastructure and equipment. As a single point of contact for the project team, you will be responsible for end-to-end project management.
· Develop and manage IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution coordinating remote work closely with field teams.
· Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team.
· Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project.
· Own updates and knowledge documentation regarding hardware and equipment standards to ensure appropriate hardware standards are met and the correct equipment procured.
· Proactively manage change controls and communicate impact in project scope, identify issues and devising contingency plans.
· Identify and manage project dependencies and critical paths and with maintaining accurate project plans with real-time milestone, task and project health data for all your projects in the PPM tool.
· Provide frequent on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities in accordance with corporate standards and procedures, and ensure proper follow-up.
· Facilitate formal turn-over with onsite team, support partners and monitor deliverables until agreed upon launch/project milestone is achieved.
· Update or develop documentation on processes that are critical to successfully implementing your projects.
· Identify opportunities to streamline deployments, share best practices with your peers and leaders and implement continuous improvement actions on a regular basis.
· 3+ years experience in program or project management
· Experience defining program requirements and using data and metrics to determine improvements
· 3+ years experience working cross functionally with tech and non-tech teams
· · Bachelor’s Degree from an accredited university.
· 8+ years of experience managing large global IT projects from initiation to closure.
· Experience with core IT infrastructure components and service concepts.
· Experience in Infra design & development
· This role requires the ability to travel frequent (50%).
· 5+ years of experience managing IT infrastructure projects from initiation to closure
· Strong oral and written communication skills
· Ability to successfully manage cross-functional projects involving multiple stakeholders and varying levels of management
· Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies
· Experience with procurement of IT equipment
· Experience as a leader and mentor for project teams in a matrixed environment
· Experience in distribution, manufacturing, logistics, or other warehouse environments
· Proficiency with MS Project, Excel, and SharePoint
· PMP Certification
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