Manager, Quality Services
Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency.
You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practises. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon’s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. You assign appropriate challenging work to employees to develop & prepare them for larger roles. You are able to create and implement performance improvement plans for your team members. With top performers, you are able to identify and work with them for talent development.
People management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale.
A bachelors degree in engineering or science helps- needs to be comfortable with technology and be curious about it.
Business Acumen, Soft Skills & Leadership
· Execute vision and goals for the team or department.
· Be active in the training and/or development of others.
· Participate in recruiting efforts. Continually raise the bar.
· Manage expectations of multiple stakeholders across different teams with in a project
· Implement process changes for product lines across marketplaces.
· Ability to dive deep, understand root cause of the problem and take right decisions most of the time.
BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate, preferably in a quantitative field of study with relevant exp of 3 – 5 years
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