Job Id: 20200903007
Job Role: Central Support IT Services Manager
Experience: 5+ Years
Job Location: Bangalore
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Amazon Careers Recruitment Walkins Jobs in Bangalore Hiring for Central Support IT Services Manager in September 2020:
Leading a team of Central Support Engineers. Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonian’s.
· Coordinating a variety of projects in a highly operational environment.
· Working with engineering teams to plan for the support of new tools and services and improving the level of support provided for existing ones.
· Defining and tracking metrics and key performance indicators to raise the bar in team performance and customer service.
· Hiring, developing, and retaining great talent.
· Reducing contacts through process improvement and root cause analysis.
· Responding to inquiries, escalations, and establishing partnerships with key customers and service owners.
· 5+ years experience managing a large enterprise client support team (IT helpdesk, service desk support preferred).
· Strong communication and business acumen and the ability to ensure a consistently high level of customer satisfaction.
· Superior technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation.
· Proven ability to operate in an extreme high pressure dynamic fast paced situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
· Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
· Skills and proven record in leadership and management.
· An understanding of enterprise IT systems such as Exchange and Active Directory, as well as exposure to a wide variety of technical products and issues.
· Experience and/or qualification relating to but not limited to: Linux, Cisco, ITIL, and Microsoft
· Linux troubleshooting experience
· Experience in ITIL Framework
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