Job Id: 20200814005
Job Role: Support Manager
Experience: 8+ Years
Job Location: Hyderabad
Salary: Best in Industry
Vacancies: Not Mentioned
Job Description Amazon Careers Jobs in Hyderabad Hiring For Support Manager in August 2020:
You will be responsible for support functions in one of the most demanding departments within Amazon. You will be accountable for ensuring that the service is available within SLAs on time for Amazon’s core business functions, by partnering with development teams building reliability into code, make process investments helping Amazon scale its operations for current and next-generation systems. Other responsibilities include continuously raising the bar on operational excellence, waste elimination and continuous improvement.
You should be able to take classic “operations” problems and solve them with engineering and software – not just humans and dashboards – yielding very high uptime for our systems with efficient groups of support engineers. You will clearly articulate, through data, productivity gains achieved. An ideal candidate for this role will have prior experience managing multiple customer-facing teams, will be capable of technical deep-dives yet verbally and cognitively agile enough to participate in strategy discussions with Amazon’s senior management team.
BDT Ops is a highly scalable tier-1 managed hosting service that automatically creates and manages the common hardware and software infrastructure for your service (tenant).
Launching a new service to production requires significant effort, and much of that effort is manual and repetitive. In addition to the differentiated work a team performs to create business logic, before Hex, a team had to create and manage the infrastructure needed to build, test, and, deploy that business logic. With Hex, a team can focus on creating and managing only their business logic, while delegating to Hex automation the creation and management of the build/test/deploy infrastructure. Onboarding to Hex is as easy as identifying your team (à la Bindles), your service’s name, and selecting a template which best matches your service profile. Hex uses this specification to automatically provision the appropriate hardware and software infrastructure to support the service. The team focuses on crafting their code, while the infrastructure automatically deploys it safely to production.
Qualified candidates should have a Bachelors or Master’s degree in computer science, MIS, or a related field. The candidate should have at least 8 years of management experience in a production environment, strong technical and analytical aptitude and excellent oral and written communication skills. Strong understanding of scaling, performance and scheduling
-MS in computer science
– Experience in supporting large-scale distributed systems
– Strong metrics and operational excellence focus
– Hires and develops great people
– Ability to handle multiple competing priorities in a fast-paced environment
– Proven track record of taking ownership and driving results on technical projects
– Has relentlessly high standards
– Strong results orientation
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