Credit Control – Executive
The individual will be responsible for collection activities to include the timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts & etc.
With an understanding of Order to cash general process & Liaise with customers for addressing and resolving customer inquiries and provide a high level of customer service.
Provide Credit Controller with frequent, detailed status updates of aged receivables and action plans for areas where collections are excessively aged or need support.
Develop and maintain good rapport with customers and internal business owners.
Help team with timely collection forecast followed by month end activities and few adhoc requirements from Account department.
Duties & Responsibilities
What you’ll do:
Statement & Follow up sent to all overdue customer in accordance with standard work & requirement basis.
Monitor customer accounts and aged debt. Maintain accurate and detailed records on all customer accounts in the portfolio and escalate outstanding issues and activities.
Need to maintain TAT of 1 day to escalate any issue to the concerned department and follow escalation path.
Ensure 100% compliance to collection process through follow up via emails, phone calls, involvement of internal parties.
Need to update Team trackers for transparency and early identification of grey areas.
Visit customers depending on the requirement and resolution of disputes, issues & payment push.
Responsible for ensuring the internal financial controls are in place and adhered to. Should be supportive for audit & compliance requirements.
Support Team in achieving monthly, quarterly goals of cash collections & improvement plans.
Support Team with adhoc reporting requirements within the AR.
Provides input to continuous improvement of credit, AR and collections processes and systems.
What you’ll definitely need:
Should have good Communication skills ( Speaking & Writing) (Mandatory)
Working in MS excel will be helpful. (Mandatory)
B2B Credit Collections skill or experience. (Mandatory)
Dispute Resolution (Mandatory)
Working Knowledge in SAP will be good. Working knowledge about trade finance like Letter of credit, cash against documents, SBLC will be good. ( Desirable)
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