The Junior Analyst is responsible for maximizing cash collections by enforcing payment terms and collecting past due receivables.
In addition, the Junior Analyst will be responsible for maintaining working relationships with Motorola customers and recognizing risks associated with managed past due accounts in a proactive manner.
Specifically the Junior Analyst:
Monitors activity of credit card accounts and contacts customers regarding late payments / non payments.
Determines the appropriate method in which to collect payment against delinquent accounts.
Provide customers’ support on a daily basis (call center / emails).
Makes recommendations regarding the use of 3rd party assistance to collect debts.
Reviews delinquent accounts with upper management.
Cooperates with other support teams on credit card issues.
Assists AR team in the following tasks:
Obtaining payment details / remittance from the customer
Forecast/bad debt preparation (credit card customers)
Unpaid Reason review (credit card customers)
Customers’ case handling
Supporting other AR or customer related functions as per current needs
Communicates with customers in a professional, effective and efficient manner.
Fulfill ad-hoc Manager requests.
Requires minimum 1 year experience in the collection/customer service/credit function in the multinational environment
Willingness to work US hours (2nd shift)
Bachelor’s/Master’s Degree in Economy / Finance /Accounting/International Relations or similar
Demonstrated ability to support team efforts as a team member
Ability to develop professional expertise
Ability to enforce payment terms & collect money from customers
Make decisions using sound judgment and consult when appropriate
Very strong communication and interpersonal skills
Excellent English (speaking & writing)
Proficient in MS Excel with basic knowledge in other MS applications
Knowledge in Oracle a plus
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