Accenture Careers Job Vacancy for Workplace Service Dev Analyst

Job Id: 20210430017

Company: Accenture

Job Role: Workplace Service Dev Analyst

Experience: 5 Years

Qualification: Commerce Graduate

Job Location: Remote

Salary: Best in Industry

Vacancies: Not Mentioned


Job Description Accenture Careers Job Vacancy for Workplace Service Dev Analyst in May 2021:

Managing PO and Invoice process. To Provide accurate accrual/reversals to management as and when required. Interaction with Vendors on regular basis To create and maintain strong relationships with internal and external clients. And act as a subject matter expert in AEE Workplace Billing Process. Responsibilities/Authorities Operational Essential Functions of the Job: • Handling Facility Management Services • To meet the weekly/monthly SLAs and provide the SLA report • Vendor management • Does reporting and management of the database and maintains records • Implementing Quality measures for Office services Billing process • Work on process improvements on cost avoidance / cost savings • Good to have resource handling skills. • Supervise Representatives including the assignment of work, on-the-job training, communication of expectations, Oversee the delivery of quality, productivity

• Participate in Quality Assurance activities to monitor proficiency, productivity and quality of Service Delivery direct reports • Identify opportunities to expand knowledge bases and/or initiate process improvements. Work with team members to evaluate the downstream impact of improvements, and upon approval, oversee the development of the appropriate on-the-job training materials and training sessions • Manage staff to resolve all employee inquiries and transactions; assume ownership over open or escalated cases • Monitoring the service levels on the floor, ensuring that the SLA is maintained. Report performance on daily basis and investigate unusual / undesirable results. Break, Outage & leave schedule to be managed. • Responsible for data retrieval, generate statistical reports & document. Researching, evaluating and tracking in-depth data of critical processes • Preparation of MIS on daily, weekly, monthly and quarterly basis for top management analysis. MIS and reports are to be stored/documented making it easily accessible to the management.

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