Accenture Careers Job Vacancies for Service Desk Voice Support

Job Id: 20200925001

Company: Accenture

Job Role: Service Desk Voice Support

Experience: 5-8 Years

Qualification: Graduate

Job Location: Mumbai

Salary: Best in Industry

Vacancies: Not Mentioned

Website: www.accenture.com

Job Description Accenture Careers Job Vacancies for Service Desk Voice Support in September 2020:

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.

The Service Desk Voice Support team is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Good to have skills: Customer Service Management,Good communication skills

Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.

Apply for Accenture Careers Job Vacancies for Service Desk Voice Support in September 2020:

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