24/7 Jobs in Hyderabad Hiring for Voice & Accent Trainer

Voice & Accent Trainer

 

Roles and Responsibilities

Statement of purpose

To train new recruits (agents) and ensure that they are equipped with the soft skills/ communication skills & Product knowledge required for the Operations floor

Through Foundation & Product level training (ILT & VILT)
Summary of essential job functions

To train on the FLE/PLE modules, to get multi skilled on the different modules
Content creation and designing/ redesigning of modules
Ensure right candidate is selected through voice testing/non voice recruitment process
Client management as an SME from 247.ai should be able to handle client conversations on the product related concepts independently
Minimum requirements (Education Qualification & Work Experience)

Bachelors degree
Should have training / work experience in the call centre industry
Excellent communication and cognitive abilities
Exposure in technical training (added advantage)
Competency Requirements: [Technical & Behavioral]

Must be adept in MS Office
Facilitation Skills (certifications added advantage)
Communicate effectively & assertively /able manage self and immediate clients (agents/operations/clients/supervisor)
Job Responsibilities

To ensure the new agents come up the learning curve and are equipped with the skill sets required by training on the FLE & PLE modules
Conduct induction as required
To coach the agents on sales/ communication and equip them with the skills to handle live calls/ chats on the Operations floor to ensure they meet the metric targets.
On the floor coaching
Handle voice testing to ensure right quality of agents are being hired
To conduct refresher / reset skill training for agents from the Operations floor
To take on the responsibility of Lead Trainer for the process assigned to him/her
Performance Measures [Metrics for evaluating Job Holders]

Pass % and Thruput%
Attrition %
No. of modules calibrated (multi / cross skilled)
PPMG

 

Interested candidate share their profiles to swagatika.p@247.ai

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